Every item sold plants a tree with the National Forest Foundation.

CUSTOMER SERVICE

Caring for Your Garment

Village and Wild products are made to stand up to the rigors of travel and the outdoors. Unlike many other shirts, our garments are not picky about how they get washed and dried.

That being said, the nature of the fabric used in our crewneck sweatshirts is to pill over time in a vintage-looking way. We think this adds to the already vintage-style of the shirt, but if you would like to maintain the original look and feel of the color and fabric of the garment, we recommend hand-washing and tumble drying on low.

All of the designs on our shirts are printed with eco-friendly, water-based ink. This is much different than the typical plastisol ink used on screen printed shirts, which is made from PVC and is terrible for the environment (not to mention heavy and stiff to the touch).

When you receive your garment, we recommend giving it a wash to remove the texture of the water-based ink. Once washed, you will find your shirt to have a soft, vintage-feel print.

 

Returns and Exchanges

Our return policy is STORE CREDIT or EXCHANGE ONLY for all unworn or unwashed items with original tags within 30 days.  If the item is not in its original condition, or if you have contacted us after 30 days, we will be unable to exchange it for your desired size and will ship it back to you. 

You are responsible for all shipping expenses (unless you have a damaged or defective item). When we ship your desired size back to you, we cannot guarantee express shipment. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

As soon as we receive your return we will issue store credit in the form of a gift card, or ship out your exchanged item within 5-7 business days.  If you do exchange please note which item you would like it exchanged for in your package.

If you have any questions, please email us at villageandwild@gmail.com with the subject line "Return" or "Exchange." In the body of your email, please include your order number, product you wish to exchange, and desired size you wish to exchange it for.

Shipping
To exchange your product, you should mail your product to:

Village and Wild Exchanges
25-45 14th Street 1FL
Astoria, New York 11102

 

Gift Purchases

Village and Wild shirts make great gifts for your outdoorsy friends and family! If you are gifting a Village and Wild product, please let us know. We will be happy to leave out the packing slip. E-mail us at villageandwild@gmail.com with any requests.